Frequently Asked Questions
Q: What are the available sizes for scrunchies?
A: Our scrunchies come in three sizes: Large, XL, and XXL. Choose the size that suits your style and hair type.
Q: How do I care for my scrunchies?
A: To maintain the beauty and longevity of your scrunchies, we recommend hand washing in cold water and laying them flat to dry. Avoid wringing or twisting the fabric, as this may damage the fibers.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! 🌍
We currently offer a flat rate of AUD $20 for international shipping.
Free international shipping is available for orders over AUD $120.
Q: Will I be charged import duties or taxes?
A: For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations.
These fees are not included in your order total and are the responsibility of the buyer.
Q: Do your prices include tax?
A: Yes — all prices are GST-inclusive for Australian customers. No surprises at checkout!
Q: How much is the shipping within Australia?
A: We offer free shipping Australia-wide for a limited time! 🐣
After this offer ends, a flat rate of AUD $5.99 may apply (subject to change).
Q: Can I return or exchange my product?
A: We offer returns and exchanges within 10 days of receiving your order. Please refer to our Returns Policy for full details.
Q: Are your products handmade?
A: Yes! All our scrunchies are handmade in Australia.
Q: Do you offer gift wrapping or special packaging?
A: Currently, we do not offer gift wrapping, but our products come beautifully packaged to ensure a premium experience.
Q: What should I do if I receive a damaged or faulty product?
A: We take great care in ensuring our products are of the highest quality. If you receive a damaged or faulty product, please contact us within 10 days of receiving your order at sales@jaroandco.com with your order number and photos of the damage. We will assist you in resolving the issue promptly.
Q: How do I cancel or modify my order?
A: Once an order is placed, we begin processing it immediately to ensure quick delivery. If you need to modify or cancel your order, please contact us as soon as possible at sales@jaroandco.com. We will do our best to accommodate changes, but we cannot guarantee changes after the order has been shipped.
Q: What happens if my package is lost or damaged during shipping?
A: While we take great care in packaging your items, we cannot be held responsible for lost or damaged packages during transit. If your package has been marked as delivered but you did not receive it, please contact the carrier directly to investigate the matter.
Q: Do you offer refunds?
A: Refunds are only available for faulty or damaged products. Please refer to our Returns Policy for more details on how to request a refund. We do not offer refunds for change of mind.
Q: Can I use a discount code on sale items?
A: Discount codes cannot be combined with ongoing sales or promotions. Please read the terms and conditions for each discount code or sale for more details.
Q: Do you offer wholesale pricing or collaborations?
A: Yes, we offer wholesale pricing for bulk orders and are open to collaboration inquiries. Please contact us at sales@jaroandco.com for more information and terms.
Q: What should I do if I experience issues with the website or checkout process?
A: If you encounter any issues while browsing our site or completing your purchase, please contact us at sales@jaroandco.com. We will work with you to resolve any technical difficulties and ensure your shopping experience is smooth.